Covid-19 Update – How DTS is Responding
Seal Beach, CA – (Mar. 27, 2020, Update)
Dear Valued Clients and Associates,
We are open.
At this time all DTS offices worldwide remain open and ready to respond to your needs. We continue to monitor the Coronavirus pandemic and respond with our best efforts. The Health and Safety of our staff, clients, suppliers and agents is our top priority.
We will continue to navigate these uncertain times by being responsible citizens, while also striving to meet commitments to our customers. As part of the Defense Industrial Base, DTS along with many of our clients and suppliers have a responsibility to continue to operate as part of the Critical Infrastructure of the United States.
Our staff is our first priority. We have implemented CDC guidelines for hygiene practices in the workplace, including requiring every employee reporting in for work to record their temperature daily. Employees with elevated temperatures, symptoms of illness or known contact with infected individuals will not be allowed to enter our workplace. All travel has been eliminated or minimized to only what is safe and essential.
Our scheduling and planning team is working daily to accommodate all customers, with top priority shipments based on customer needs. DTS will communicate regarding any deliveries that may be impacted and work with you to find the best solution. We encourage our clients to contact firstname.lastname@example.org or email@example.com regarding any requests to:
• move scheduled orders out
• bring orders in to ship early
• accept partial shipments
Product calibration and repairs continue at all DTS support sites. The COVID-19 outbreak requires that we work differently, but we are working to maintain standard lead times and meet customer needs. For customers that normally take advantage of our on-site calibration services, we are offering complimentary shipping to a DTS support site closest to you.
DTS has implemented staggered work shifts and work-from-home practices. Our Engineering and Software teams are following our 2020 business plan to ensure product development timelines stay on track. Our Sales and Business Development teams are available to discuss current and future opportunities.
Thank you for your ongoing support and partnership. Our company mission is to be the most trusted provider in the markets we serve. We aim to honor that objective through these challenging times and the future.
Steve Pruitt, CEO
Rollin White, President